Are you underestimating your residents thirst for technology?

  • By Gary McMullen

I recently did a road trip to visit prospects and clients in the Carolina’s. An awesome road trip spanning almost 1000 miles. On my journey I met with many outstanding food service professionals and other managers in senior living.

Naturally, we discussed point of sale technology and meal/spending plan management including our soon to be released “Resident Mobile App” which allows residents to manage their account(s), review menu offerings for the week, and order food for pick up or delivery.

The mobile app was viewed as “impressive”, however some of the responses included the phrase; “Not many of our residents have smart devices”.

First, let me remind you it’s 2018.

Second, in retirement I would not feel the need or desire to carry a smart phone or tablet so that I could be available 24/7 and be inundated with junk mail, scrolling ads or nuisance phone calls.

However, give me an application that enhances my quality of life and safety, keeps me in touch with community friends and activities as well as my immediate family outside the community in a very private manner (No Ads) I’d be all over it. In fact I would demand it!

My last stop in North Carolina was with K4 Connect in Raleigh. In their office they have created a model retirement suite consisting of a living room, bedroom and bathroom. When we entered the suite, the lights went on. No big deal, a simple motion sensor. Then Chris Romick (my host for the afternoon) went to the K4 tablet and turned of 1 light and dimmed the other. Magic! He then used the K4 app to turn on his favorite TV show and set the suite temperature to his desired level.

With the environment set, Chris demonstrated, the activities list and sign up, surveys, communications (Chat or video), maintenance requests and a host of resident safety features. Magic? No! Current, available technology.

Before leaving K4’s office we outlined our planned CARDWATCH interface to K4. Residents can review their account balances and review transactions in summary or detail. We also discussed initiating a survey based on recent transactions.

I realize your current methods work, though they are labor intensive, lack immediate feedback and metrics.

From your resident’s perspective, if they discover this level of technology before you bring it to them, they just might move.


Arrange for a demo today. Contact us or complete an online request form. Our representatives would love to show how CARDWATCH can work for you.

Request Form

Our Clients

After twenty-five years in the industry, we’ve heard some familar refrains from our clients. We form a partnership with our clients with a commitment to expertise and dependability. Here’s what some of our clients have to say about Cardwatch

Excellent job! I do not receive this kind of support from any other vendor.

Tony Singleton

Network Administrator, Pennswood Village, PA

A system is as good as the people behind it.  My experience with the CARDWATCH team enables me to describe them as people with integrity, professionalism, determination, creativity, resilience and an understanding of the importance of quality customer service.

David Loop

Past President, Friendship Village of Schaumburg, IL

Rick from your Support Team is truly the reason that we have been able to master our confidence with CARDWATCH. He returns calls promptly, understands our questions, provides us with the most effective solution to satisfy our challenges, and possesses exemplary people skills.

Michelle Doleniak

General Manager of Dining Services, Phoebe Berks Community, PA