Support when you need it.

Your team can access support
quickly and easily:

Support Portal

If you have not already registered to use the Help Portal, please request access.

Register for Access

CARDWATCH Support under Software Subscriptions

When you sign up for our Software Subscription Program, Preferred Client Support, Automatic Software Maintenance, and Upgrades come standard. Ask us for a consultation and quotation to upgrade your support to Enterprise level.

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Recognizing the inconvenience and cost caused by an offline system, CARDWATCH is committed to the highest level of service and technical support.

CARDWATCH comes equipped with online support capabilities as well as online help documentation, training, and troubleshooting. We’ll train your staff upon installation to maximize your team’s investment.

Preferred Client Software Support

for peace of mind during regular office hours.

  • Unlimited access to either our phone, email, and remote diagnostic support
  • Regular hours include Monday through Friday between 8 am and 6 pm (EST).
  • After-hours support on weekends or between 6pm and 8am is available on a per-incident billing basis.

Enterprise Software Support

for support when you just can’t afford to wait the weekend for your business critical application.

  • Unlimited access to either our phone, email, or remote diagnostic support 7 days per week between the hours of 8 am and 8 pm (EST).
  • After hours support between 8 pm and 8 am is available • on a per-incident billing basis.

Software Maintenance is standard with both support options. You’ll benefit from the latest feature releases and functionality available without having to buy expensive upgrade licenses. Minor version upgrades and improvements are available for download at no additional charge with both our Software Subscription Program or License Purchase options. On occasion, major version releases may require remote or on-site technical support for installation or database migration. Your customer support representative will advise you as necessary.

Smart by design…our programmers don’t just write code, they get out in the field, do installs, provide training, and work the help desk. This frontline experience helps us develop applications that respond to real issues and meet actual needs.

The CARDWATCH User Group & Discussion Forum

is your virtual community for sharing information, ideas, and resources around our software. This group can help with related issues including

  • transactions,
  • meal plans,
  • service processes,
  • resident communications,
  • system hardware and
  • anything else that you think fellow CARDWATCH administrators might touch upon.

Since CARDWATCH is an enterprise solution, this user group will be comprised of individuals from a variety of backgrounds including Dining Services, Dietary Management , Finance & Accounting, Administration, Operations, IT/MIS, and even proprietors with multiple responsibilities.

Join our Group on

Hardware Requirements

Host Server Machine Hardware Requirements

  • Intel Processor (i5/i7 7th Generation of higher) or AMD (Ryzen 5/7)
  • Minimum 16 GB internal RAM. Recommended 32 GB RAM (more for larger sites)
  • 150 GB free disk space
  • Hard Drive with min 7200rpm or Solid State Drive SATA/m.2/NVMe (SSD for improved performance)
  • Disk Mirror / RAID 1 disk array for redundancy
  • Gigabit Ethernet
  • USB ports for attaching portable storage media (for software load) or remote access over high speed LAN
  • Backup solution
  • UPS & Battery Backup / generator power
  • Teamviewer or other preferred means for remote support access.

POS Terminal Requirements

If supplying your own PC – POS terminals, they must meet the following minimum specifications:

  • Current Processor, 8GB RAM, SSD Drive 100+ GB
  • Three @ USB ports, one @ 24v powered USB port, one @ RS232 (9 pin) serial ports (port type and quantity based on peripheral selection)
  • NIC Card (Gigabit recommended)
  • Mouse and Keyboard (or access to shared mouse & keyboard)
  • External DVD or portable HDD for installing, updating, and general maintenance of software
  • 15” Touch Screen (if no touch screen, application will need to be driven by mouse and keyboard)
  • 17″ – 20″ Touch Screen if it is a Hostess terminal using the Table Management System
  • Access to the internet directly or via the network

Compatible Operating Systems

  • Server recommend Win Server 2019
  • Workstations/POS Terminal: Windows 10 Pro
  • Desktop PC (Back office): Windows 10 Pro

Supported Peripherals

When it comes to peripherals, there are hundreds of makes and models out there for things like receipt printers, barcode scanners, and network kitchen printers. We “officially” support the following peripherals (make/model):

  • HP Thermal Receipt Printer (USB/PUSB/LAN)
  • Epson TM88V series or later thermal receipt printers (USB/LAN)
  • Epson TMU220 series Dot Matrix impact printer (Ethernet interface/USB/RS232)
  • Magtek 3 track Magnetic Stripe Readers, USB
  • PCprox RFID card readers, USB
  • Honeywell ML Orbit 7197 Omni-directional Bar Code Scanner
  • Honeywell ML Genesis 7580 image scanner; USB
  • Honeywell ML Voyager CG Handheld Scanner (USB/HID)

CARDWATCH must test uncertified customer-supplied peripherals at the customer’s expense.

Arrange for a demo today. Contact us or complete an online request form. Our representatives would love to show how CARDWATCH can work for you.

Request Form

Our Clients

After twenty-five years in the industry, we’ve heard some familar refrains from our clients. We form a partnership with our clients with a commitment to expertise and dependability. Here’s what some of our clients have to say about Cardwatch

Excellent job! I do not receive this kind of support from any other vendor.

Tony Singleton

Network Administrator, Pennswood Village, PA

A system is as good as the people behind it.  My experience with the CARDWATCH team enables me to describe them as people with integrity, professionalism, determination, creativity, resilience and an understanding of the importance of quality customer service.

David Loop

Past President, Friendship Village of Schaumburg, IL

Rick from your Support Team is truly the reason that we have been able to master our confidence with CARDWATCH. He returns calls promptly, understands our questions, provides us with the most effective solution to satisfy our challenges, and possesses exemplary people skills.

Michelle Doleniak

General Manager of Dining Services, Phoebe Berks Community, PA