Dedicated Software Support
Access support quickly and easily.
Our team is committed to keeping your systems running smoothly. Reach out to us via phone at 1-877-774-7638, email at support@cardwatchpos.com, or through our Support Portal.
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Expert Support You Can Rely On
Preferred Client Software Support
Reliable support during regular business hours.
- Unlimited phone, email, and remote support.
- Available Monday to Friday, 8 am to 6 pm (EST).
- After-hours support available per-incident.
Enterprise Software Support
Extended support beyond regular hours.
- Unlimited phone, email, and remote support.
- Available 7 days a week, 8 am to 8 pm (EST).
- After-hours support available per incident (8 pm to 8 am EST).
Software Maintenance Included
Software Maintenance is included with both support options. You get the latest features and functionality without needing costly upgrade licenses. Minor upgrades are free with the Software Subscription or License Purchase options. Major releases may require remote or on-site support for installation or database migration, as advised by your support representative.
Our programmers don’t just code—they’re hands-on with installations, training, and help desk support. This real-world experience helps us create software that solves practical issues.
Hardware Requirements
Ensure your hardware meets the necessary specifications for optimal software performance.
Host Server Machine Hardware Requirements
- Intel i5/i7 or AMD Ryzen 5/7
- 16 GB RAM ( 32 GB Recommended )
- 150 GB Free Disk Space
- SSD (SATA/m.2/NVMe)
- Gigabit Ethernet
- USB Ports
- UPS & Battery Backup
- RAID 1 (Disk Mirror)
- Remote Access (Teamviewer)
- Backup Solutions
POS Terminal Requirements
- Current Processor, 8GB RAM, SSD Drive 100+ GB
- Three @ USB ports, one @ 24v powered USB port, one @ RS232 (9 pin) serial ports
- NIC Card (Gigabit recommended)
- Mouse and Keyboard (or access to shared mouse & keyboard)
- External DVD or portable HDD for installing, updating, and general maintenance of software
- 15” Touch Screen (if no touch screen, application will need to be driven by mouse and keyboard)
- 17″ – 20″ Touch Screen if it is a Hostess terminal using the Table Management System
Compatible Operating Systems
- Server recommend Win Server 2019
- Workstations/POS Terminal: Windows 10 Pro
- Desktop PC (Back office): Windows 10 Pro
Supported Peripherals
- HP Thermal Receipt Printer (USB/PUSB/LAN)
- Epson TM88V+ Thermal Printers (USB/LAN)
- Epson TMU220 Dot Matrix Printer (Ethernet/USB/RS232)
- Magtek Magnetic Stripe Readers (USB)
- PCprox RFID Card Readers (USB)
- Honeywell ML Orbit 7197 Omni Barcode Scanner
- Honeywell ML Genesis 7580 & Voyager CG Scanners (USB)
Join Our User Group
- Transactions
- Meal plans
- Service processes
- Resident communications
- System hardware
Trusted Partners & Alliances
Collaborating with Industry Leaders
