If you have not already registered to use the Help Portal, please request access.
When you sign up for our Software Subscription Program, Preferred Client Support, Automatic Software Maintenance, and Upgrades come standard. Ask us for a consultation and quotation to upgrade your support to Enterprise level.
Recognizing the inconvenience and cost caused by an offline system, CARDWATCH is committed to the highest level of service and technical support.
CARDWATCH comes equipped with online support capabilities as well as online help documentation, training, and troubleshooting. We’ll train your staff upon installation to maximize your team’s investment.
Software Maintenance is standard with both support options. You’ll benefit from the latest feature releases and functionality available without having to buy expensive upgrade licenses. Minor version upgrades and improvements are available for download at no additional charge with both our Software Subscription Program or License Purchase options. On occasion, major version releases may require remote or on-site technical support for installation or database migration. Your customer support representative will advise you as necessary.
Smart by design…our programmers don’t just write code, they get out in the field, do installs, provide training, and work the help desk. This frontline experience helps us develop applications that respond to real issues and meet actual needs.
is your virtual community for sharing information, ideas, and resources around our software. This group can help with related issues including
Since CARDWATCH is an enterprise solution, this user group will be comprised of individuals from a variety of backgrounds including Dining Services, Dietary Management , Finance & Accounting, Administration, Operations, IT/MIS, and even proprietors with multiple responsibilities.