Dedicated Software Support

Access support quickly and easily.

Our team is committed to keeping your systems running smoothly. Reach out to us via phone at 1-877-774-7638, email at support@cardwatchpos.com, or through our Support Portal.

Don’t have access yet? Please 

Expert Support You Can Rely On

We know downtime is costly, so we provide top-tier service and technical support. Our system includes online support, documentation, training, and troubleshooting resources. We’ll train your staff during installation to maximize your investment and ensure efficient operation.

Preferred Client Software Support

Reliable support during regular business hours.

Enterprise Software Support

Extended support beyond regular hours.

Software Maintenance Included

Software Maintenance is included with both support options. You get the latest features and functionality without needing costly upgrade licenses. Minor upgrades are free with the Software Subscription or License Purchase options. Major releases may require remote or on-site support for installation or database migration, as advised by your support representative.

 

Our programmers don’t just code—they’re hands-on with installations, training, and help desk support. This real-world experience helps us create software that solves practical issues.

Hardware Requirements

Ensure your hardware meets the necessary specifications for optimal software performance.

Host Server Machine Hardware Requirements

POS Terminal Requirements

If supplying your own PC – POS terminals, they must meet the following minimum specifications:

Compatible Operating Systems

Supported Peripherals

When it comes to peripherals, there are hundreds of makes and models out there for things like receipt printers, barcode scanners, and network kitchen printers. We “officially” support the following peripherals (make/model):

Join Our User Group

Become part of our virtual community to share information, ideas, and resources about our software. This group can assist with issues related to:
Since CARDWATCH is an enterprise solution, this user group includes individuals from various backgrounds such as Dining Services, Dietary Management, Finance & Accounting, Administration, Operations, IT/MIS, and even proprietors with multiple responsibilities.
Trusted Partners & Alliances

Collaborating with Industry Leaders

Meet the industry leaders we partner with to deliver top-tier solutions.

Support Portal Access Request Form

Please complete the form below to register for client access. Once your registration request is reviewed, CARDWATCH will activate your account and notify you by email. Please allow 1 business day to process your request.