Setting the Standard: Cardwatch’s Unrivaled Customer Service

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In today’s fast-paced world, customer service can make or break a business. At Cardwatch, we understand the significance of providing exceptional support to our valued clients, and it’s one of the key factors that set us apart from other POS solutions in the market. Our commitment to robust, quick, and extensive customer service goes above and beyond, ensuring the satisfaction and success of our customers, who predominantly consist of senior living communities and educational institutions.


Robust Support Around the Clock

One of the cornerstones of Cardwatch’s customer service is our unwavering availability. We understand that issues can arise at any time, which is why our support team is on standby 24/7 to assist our clients. Whether it’s troubleshooting technical issues, providing guidance on system functionalities, or addressing any concerns, our dedicated support staff is just a call or email away.


Quick Response Times

Time is of the essence, especially when it comes to addressing customer needs. At Cardwatch, we pride ourselves on our quick response times. When our clients reach out to us with an issue or inquiry, they can expect a prompt and efficient response. Our goal is to minimize downtime and ensure that our clients can continue their operations smoothly and without interruption.


Extensive Support Resources

Cardwatch doesn’t just stop at resolving immediate issues; we believe in empowering our clients with the knowledge and resources they need to maximize the benefits of our POS system. That’s why we provide extensive support resources, including user guides, video tutorials, and FAQs, to help our clients navigate our platform with ease. Additionally, our support team is always ready to provide personalized assistance and guidance tailored to our clients’ specific needs and challenges.


Going Above and Beyond

At Cardwatch, we don’t just meet expectations; we exceed them. Our commitment to customer service extends beyond regular business hours, as we understand that our clients may require assistance at any time, including weekends. That’s why we offer weekend support to ensure that our clients always have access to the help they need, whenever they need it.


Setting Ourselves Apart

In a competitive market crowded with POS solutions, Cardwatch stands out for its unparalleled customer service. By prioritizing robust, quick, and extensive support, and by offering weekend support to our clients, we demonstrate our dedication to their success and satisfaction. Whether you’re a senior living community or an educational institution, Cardwatch is here to support you every step of the way.


In conclusion, at Cardwatch, customer service isn’t just a department—it’s a mindset. We’re committed to providing the highest level of support to our clients, ensuring that they can leverage our POS system to its full potential and achieve their goals. Join the Cardwatch family today and experience the difference firsthand.

Arrange for a demo today. Contact us or complete an online request form. Our representatives would love to show how CARDWATCH can work for you.

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Our Clients

After twenty-five years in the industry, we’ve heard some familar refrains from our clients. We form a partnership with our clients with a commitment to expertise and dependability. Here’s what some of our clients have to say about Cardwatch

Excellent job! I do not receive this kind of support from any other vendor.

Tony Singleton

Network Administrator, Pennswood Village, PA

A system is as good as the people behind it.  My experience with the CARDWATCH team enables me to describe them as people with integrity, professionalism, determination, creativity, resilience and an understanding of the importance of quality customer service.

David Loop

Past President, Friendship Village of Schaumburg, IL

Rick from your Support Team is truly the reason that we have been able to master our confidence with CARDWATCH. He returns calls promptly, understands our questions, provides us with the most effective solution to satisfy our challenges, and possesses exemplary people skills.

Michelle Doleniak

General Manager of Dining Services, Phoebe Berks Community, PA