CARDWATCH Updates.

Cardwatch Revolutionizes Dining Experience at Pennswood Village

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At Pennswood Village, a senior living community in Bucks County, Pennsylvania, Cardwatch has played a pivotal role in transforming the dining experience for its residents. With an average age of 85, the residents at Pennswood are not only embracing technology but are driving innovation in the community’s dining services.

Guided by Quaker principles, Pennswood is committed to providing its 430 residents with exceptional care and services. One of the recent innovations at Pennswood is the introduction of a marketplace dining concept at its Seasons café, featuring self-serve kiosks powered by Cardwatch’s technology.

 

Enhancing Efficiency and Quality

The introduction of self-serve kiosks has significantly improved the efficiency of the dining service at Pennswood. Residents can now place their orders quickly and conveniently, either through the kiosks or a phone app, reducing wait times and ensuring that their meals are ready when they arrive. This has not only improved the overall dining experience but has also allowed the culinary team to better plan and prepare meals, leading to improved food quality.

 

Embracing Technology

Despite their age, the residents at Pennswood have embraced technology, with many owning iPads, computers, or cell phones. This tech-savvy mindset has been instrumental in the successful implementation of the new dining concept. The high usage of cell phones prompted the development of a phone app, which residents can access via a community app icon on their phone or computer, further enhancing the convenience of ordering.

 

Supporting Residents and Staff

Cardwatch has been instrumental in supporting Pennswood throughout the implementation process. The company provided comprehensive training for residents on using the kiosks and the phone app, ensuring a seamless transition to the new system. Additionally, Cardwatch worked closely with Pennswood’s staff to customize the kiosk system to meet the specific needs of the community, ensuring maximum flexibility and ease of use.

 

A Seamless Transition

The transition to the new dining concept was not without its challenges, but thanks to the support of Cardwatch and the willingness of the residents to adapt, the process was smooth and successful. Residents now have more control over their dining experience, with the ability to customize their orders and pre-order meals for dine-in or take-out.

 

Looking to the Future

The success of the marketplace dining concept at Pennswood Village is a testament to the power of innovation and technology in enhancing the lives of seniors. Cardwatch is proud to have played a role in this transformation and looks forward to continuing to support Pennswood and other senior living communities in their quest to provide exceptional care and services to their residents.

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Our Clients

After twenty-five years in the industry, we’ve heard some familar refrains from our clients. We form a partnership with our clients with a commitment to expertise and dependability. Here’s what some of our clients have to say about Cardwatch

Excellent job! I do not receive this kind of support from any other vendor.

Tony Singleton

Network Administrator, Pennswood Village, PA

A system is as good as the people behind it.  My experience with the CARDWATCH team enables me to describe them as people with integrity, professionalism, determination, creativity, resilience and an understanding of the importance of quality customer service.

David Loop

Past President, Friendship Village of Schaumburg, IL

Rick from your Support Team is truly the reason that we have been able to master our confidence with CARDWATCH. He returns calls promptly, understands our questions, provides us with the most effective solution to satisfy our challenges, and possesses exemplary people skills.

Michelle Doleniak

General Manager of Dining Services, Phoebe Berks Community, PA