Who this page covers
The website is operated by Cardwatch Licensing 2023 Limited in Ontario, Canada. This page describes the public Cardwatch marketing website and its demo request form only. It does not describe how Cardwatch applications handle customer or resident information, or how a separate product or customer agreement works.
Information in a demo request
The form asks for your name, work email address, phone number, organization, and a message about what you would like to discuss. Those fields are required. You may also choose optional topics of interest; those selections are included in the request sent to sales. Please do not include sensitive personal information in the message. If you contact Cardwatch directly by email or phone, you choose what information to include in that separate communication.
How we use and deliver the request
Cardwatch uses the details you submit to receive and respond to your demo request, including contacting you by phone or email. The website sends the request by email through ionos.com to the Cardwatch sales recipient. Your submitted email address is included as the reply-to address so the sales team can respond to you.
Website hosting and email service
The website is hosted by Replit, which receives technical information needed to serve pages and operate the site. Demo request email delivery uses ionos.com, which transmits the information in the request to Cardwatch’s sales mailbox. These providers may keep operational records under their own practices; the website does not control their service-record retention.
Short-lived request limits
To reduce repeated form submissions, the demo endpoint applies rate limits using the submitted email address and the connecting IP address. It uses in-memory counters with a 15-minute window. These counters support request limiting; they are not a contact history or a user profile.
Analytics and cookies
On the published site, Replit Project Analytics loads a traffic analytics script to measure page visits and site interactions. It may process the visited page URL, referrer, and browser and network information. Cardwatch also sends broad interaction events through this script, such as demo-link clicks and whether a demo request was accepted or failed. Our event code does not include the name, work email, organization, selected topics, or message entered in the demo form. We do not add an advertising pixel. The website does not offer a visitor-level choice to turn off Replit Project Analytics.
The hosting layer sets a GAESA cookie for request routing. This is a hosting cookie, not a Cardwatch advertising cookie. The website also briefly stores the last public page you visited in your browser’s session storage to associate a demo visit with its source; it removes this page reference when the demo form opens. It does not store the form fields in browser session storage.
Storage and retention
The website does not save demo requests in an application database. It emails a copy to Cardwatch’s sales mailbox, where that copy may remain until deleted. The website does not automatically delete messages from that mailbox or set the retention period for Replit’s or ionos.com’s service records. Contact us using the address below if you want us to review or delete information in a demo request.
Privacy questions and requests
The Cardwatch admin team monitors admin@cardwatch.com. Email us there with a privacy question or a request to access, correct, or delete information related to a demo request. Say what kind of request you are making and include enough context for the team to identify it; do not send additional sensitive information. We will respond within 15 days.
Third-party websites and updates
If you follow a link to another service, such as the support portal, that service’s own privacy information applies to information you provide there. Cardwatch may update this page as the website or its practices change. For website terms, see our Terms of Service.